Family ski hotel with 2 indoor pools Enjoy the slopes and a full-service spa at Massanutten Resort during the winter, and return in the summer for a round at the hotel's golf course. Massanutten Resort offers 2200 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a water park (surcharge) and 4 outdoor tennis courts. 2 indoor swimming pools and 2 hot tubs are on site. In addition to a seasonal outdoor pool, other recreational amenities include a sauna, a fitness center, and a children's pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Check-out before 10:00 am contactless check-out available
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Pet fee: usd 225 per pet, per stay service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total (up to 70 lbs per pet) food and water bowls and an off-leash area are available pets allowed for an extra charge of usd 225 per pet, per stay service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted
Reviews
YOUNGHOON
Nov 29, 2025 01:07:07 PM
Review Score:
6
Summary: Overall, the condo facilities, cleanliness, and staff friendliness were good, but I had a terrible experience during the check-in process.
After check-in, I entered the condo and found the bed broken and leaning as if it could collapse.
I called the front desk, but all I heard was “OK, OK,” and no one ever came. A staff member passing by told me someone would come by 8:30 PM—unbelievable. I called the concierge again, but they had no idea what was happening. When I asked to change rooms, they asked whether I would drive to the front desk myself or wait for their call. Of course, no call ever came, so I drove 10 minutes to the front desk and had to explain everything again.
Even though I had to repeat the whole story at the concierge desk, one competent concierge finally changed my room without making things any more difficult. I went back, packed everything again, and moved to the new room. I wasted over an hour and a half of my time, received no apology, no compensation—just “Happy Thanksgiving.”
I understand it might not be easy to switch rooms quickly during a busy holiday weekend, but I still can’t understand how no one noticed such an obvious issue with the bed and allowed the room to be checked in.
See All Reviews
Reviews
YOUNGHOON
Nov 29, 2025 01:07:07 PM
Review Score:
6
Summary: Overall, the condo facilities, cleanliness, and staff friendliness were good, but I had a terrible experience during the check-in process.
After check-in, I entered the condo and found the bed broken and leaning as if it could collapse.
I called the front desk, but all I heard was “OK, OK,” and no one ever came. A staff member passing by told me someone would come by 8:30 PM—unbelievable. I called the concierge again, but they had no idea what was happening. When I asked to change rooms, they asked whether I would drive to the front desk myself or wait for their call. Of course, no call ever came, so I drove 10 minutes to the front desk and had to explain everything again.
Even though I had to repeat the whole story at the concierge desk, one competent concierge finally changed my room without making things any more difficult. I went back, packed everything again, and moved to the new room. I wasted over an hour and a half of my time, received no apology, no compensation—just “Happy Thanksgiving.”
I understand it might not be easy to switch rooms quickly during a busy holiday weekend, but I still can’t understand how no one noticed such an obvious issue with the bed and allowed the room to be checked in.
Desiree
Nov 29, 2025 07:14:56 AM
Review Score:
8
Summary: Stay was great
Carly
Nov 29, 2025 12:33:22 AM
Review Score:
10
Summary: It was beautiful and peaceful and a lot of fun. I did not like the tour though. Scary experience being pressured to do a time share.
Christina
Nov 27, 2025 11:28:35 AM
Review Score:
6
Summary: Our travels were delayed so we arrived much later than we thought. Had booked this hotel because I thought the indoor water park was included in the resort like the places we stayed in TN. It is not included, front desk check in failed to mention that when I asked what time it closed bc we were gonna rush there, and it closed in an hour. The resort is spread out a lot you drive to multiple home/condo/units 5-7 min from check in area and waterpark area. We rushed up to change into swim suits and the room smelled like weed was freshly smoked in it. Not sure if because it was in that room or coming thru vents from another room, but it was strong. We decided to ask for a room change afterwards since only had one hour left to get in the waterpark, got to the indoor water park and found our the passes we had been given did not include entry to that, that was another fee. Bout $70 worth or so not sure if for all 5 or per person.
Livid, because kids were really disappointed now, went back to let them know we wanted to go n the weed odor in the room, and the manager made it right, offering an upgraded room which since it was late we decided to just take that, and left the next morning early. When we grabbed our stuff to move rooms the smell was already not as strong as before, so we assumed it was coming thru the vents of someone else’s room. Not sure.
Pizza restaurant near check in is pretty good. Views/area beautiful. Note pics shown of waterpark are NOT included in price shown.
Matthew
Nov 24, 2025 07:51:53 AM
Review Score:
10
Summary: Great
krista
Nov 24, 2025 12:01:30 AM
Review Score:
10
Summary: Room was great! Lots of pics of pups at the dog hotel! Great stop! Walks up mountain a a plus!
Michelle
Nov 22, 2025 09:43:57 PM
Review Score:
6
Summary: Stayed here many times but this was the first time in the hotel. It was a real drop off from the condos. It’s very old, walls are thin and you can hear everything, TV was the smallest I have ever seen. Check in is always difficult and had bad experiences at 2 of the 3 restaurants. The Campfire Grill was really good. Good service and good food.
Greisy
Nov 17, 2025 02:12:12 AM
Review Score:
10
Summary: The condo was amazing an every single staff we met was outstanding
