Comfort Inn Crystal Lake - Algonquin | Hotel in Crystal Lake
Hotel
8.0
(1000 Reviews) |
1 Bathroom
Available rates:
Hotel in Village of Lakewood, Crystal Lake
Suburban hotel with an indoor pool and free breakfast Along with an indoor pool, this hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and concierge services are onsite. Comfort Inn Crystal Lake - Algonquin offers 57 accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.
This Crystal Lake hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Recreational amenities at the hotel include an indoor pool and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
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Amenities
Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Accessibility
Business Services
Bedding/Linens
Wellness Facilities
Fireplace/Heating
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry
Policies
Check-in
Check-in start time: 3:00 pm; check-in end time: midnight contactless check-in available minimum check-in age: 21
Check-out
Check-out before 11:00 am contactless check-out available express check-out available
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Pet fee: usd 25 per pet, per night service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total pets pets allowed for an extra charge of usd 25 per pet, per night service animals are welcome, and are exempt from fees specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs and cats only
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a carbon monoxide detector, a smoke detector, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of commitment to clean (choice)
Reviews
Heidi
Dec 30, 2025 11:59:38 AM
Review Score:
4
Summary: Unfortunately, our stay was poor. It started when the suite room we reserved was missing it's furniture - namely the couch shown in the reservation photo. Since we were staying in the room for a week, having no couch was definitely not great. But, not having a working TV for the duration of our stay was crazy.
After the maintenance team came to our room and attempted to get the tv working, they told us to wait about 20 minutes and to let them know if it came back on - it did not. We saw the team in the hallway on our way out and let them know it was still not working. We can only assume that they reported our issue onward, but not one member of the front desk or management staff followed up with us for the duration of our stay. Not one offer to move us to a different room, not an offer to compensate us in some way for our unmet expectations, nothing. I understand it was a busy holiday week and ours were perhaps not the most significant customer service issues the team was facing, however, to not be acknowledged for 5 days in the hospitality industry was mindboggling.
I have been a hotels.com user for a long time, I am a regular traveler and have stayed in a wide variety of places for both business and pleasure. A customer service misstep as blatant as this one was a surprise and a true disappointment. We have family in the Crystal Lake area and will be finding other accommodations for future visits.
See All Reviews
Reviews
Heidi
Dec 30, 2025 11:59:38 AM
Review Score:
4
Summary: Unfortunately, our stay was poor. It started when the suite room we reserved was missing it's furniture - namely the couch shown in the reservation photo. Since we were staying in the room for a week, having no couch was definitely not great. But, not having a working TV for the duration of our stay was crazy.
After the maintenance team came to our room and attempted to get the tv working, they told us to wait about 20 minutes and to let them know if it came back on - it did not. We saw the team in the hallway on our way out and let them know it was still not working. We can only assume that they reported our issue onward, but not one member of the front desk or management staff followed up with us for the duration of our stay. Not one offer to move us to a different room, not an offer to compensate us in some way for our unmet expectations, nothing. I understand it was a busy holiday week and ours were perhaps not the most significant customer service issues the team was facing, however, to not be acknowledged for 5 days in the hospitality industry was mindboggling.
I have been a hotels.com user for a long time, I am a regular traveler and have stayed in a wide variety of places for both business and pleasure. A customer service misstep as blatant as this one was a surprise and a true disappointment. We have family in the Crystal Lake area and will be finding other accommodations for future visits.
Adela
Dec 9, 2025 12:30:00 PM
Review Score:
6
Summary: The breakfa
Rita
Nov 30, 2025 03:40:11 AM
Review Score:
6
Summary: Room fine. Very noisy barking dog a few rooms away. Only elevator closed due to maintenance and we were on second floor.
Kelly
Oct 20, 2025 06:20:48 PM
Review Score:
10
Summary: Room was clean but bathroom had peeling paint and some mold growth in shower. Needs updating. Hallway has weird odor, almost smelled like beer. Rest of hotel was clean. Breakfast was great
Janet
Oct 15, 2025 05:21:41 AM
Review Score:
4
Summary: The room had a shower curtain rod that was ready to fall off no grab bar. The whole place looked like it was falling apart.
Paul
Sep 28, 2025 07:24:34 PM
Review Score:
10
Summary: The room was clean.
Anna
Sep 26, 2025 07:22:30 AM
Review Score:
8
Summary: Clean room, nice breakfast,didn’t realize one had to ask for room clean up (i stayed 3 nights). Rarely had any cookies, lol
jayne
Sep 15, 2025 07:07:47 PM
Review Score:
6
Summary: Very disappointed, and some of the conditions of our room the tile in the bathroom was broken. Parts were missing large crack in the basin of the sink.
Jeanne
Sep 15, 2025 12:26:51 AM
Review Score:
8
Summary: I wish they had carpet around the beds. Our sofa did not have a bed in it.
Thomas
Sep 10, 2025 09:19:35 PM
Review Score:
8
Summary: I stepped into a hole near the no parking warning sign at the entrance. It was in the evening as I was walking my dog before bedtime. I reported it to the woman at the counter along with a man who I assume was in maintenance. There is also a metal rod sticking out of the ground which if I landed on it could cause serious injury. I was told by both employees that the hole would be filled the next day. When I left three days later it still was not fixed. Thankfully I was not injured but you may not be so lucky the next time. You have a major lawsuit waiting to happen.